Terms and condition
Terms and Conditions for Happi Meal
Welcome to Happi Meal! These Terms and Conditions govern your use of our website and services. By accessing or using Happi Meal, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.
1. Introduction
Happi Meal (“we”, “our”, “us”) is an online food delivery platform that connects customers with local food vendors for meal delivery. These Terms and Conditions apply to all users of the Happi Meal platform, including customers, vendors, and delivery personnel.
2. User Account
To use the Happi Meal service, you may be required to create an account. You agree to provide accurate and complete information during the registration process and keep your account information updated. You are responsible for maintaining the confidentiality of your account details and for any activities that occur under your account.
3. Orders and Payments
3.1 Placing an Order
By placing an order through Happi Meal, you make an offer to purchase the selected food items. All orders are subject to availability and acceptance by Happi Meal and the restaurant or vendor.
3.2 Payment
All payments for orders are processed through our secure payment gateway. By providing payment details, you authorize us to charge the amount of your order, including any applicable taxes and delivery charges. Payments are non-refundable except as stated in our Refund Policy.
3.3 Order Cancellation
You may cancel an order before it is processed. Once an order has been processed or dispatched for delivery, it cannot be canceled. Please refer to our **Cancellation Policy** for more details.
4. Delivery
Happi Meal will attempt to deliver your order within the estimated time provided, but we do not guarantee delivery times. Factors such as weather, traffic, and vendor availability may impact delivery.
You must ensure that you or someone authorized is available at the provided delivery address to receive the order. If no one is available, the order may be canceled, and you may be charged a cancellation fee.
5. Product Descriptions and Availability
We strive to ensure that product descriptions, prices, and images are accurate. However, we cannot guarantee that all information is completely accurate or up to date at all times. In the event of discrepancies, we reserve the right to correct the information or cancel the order.
6. Restrictions and Prohibited Activities
By using Happi Meal, you agree not to engage in the following prohibited activities:
- Using the platform for any unlawful purpose.
- Impersonating any person or entity, or falsely stating or misrepresenting your affiliation with a person or entity.
- Attempting to gain unauthorized access to any part of the platform, including user accounts, networks, or data.
- Using the platform in any way that could damage, disable, or impair the services provided by Happi Meal.
7. User-Generated Content
You may be able to submit reviews, comments, or other content through our platform. By submitting such content, you grant Happi Meal a worldwide, royalty-free, and irrevocable license to use, modify, and display the content. You are solely responsible for the content you submit and must ensure that it complies with applicable laws and our content guidelines.
8. Privacy and Data Protection
We value your privacy and are committed to protecting your personal information. Please refer to our **Privacy Policy** for details on how we collect, use, and protect your personal data.
9. Liability and Disclaimers
Happi Meal is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our platform, including but not limited to issues with food delivery, product quality, or delivery time. We are also not responsible for any damages resulting from food allergies or dietary restrictions unless explicitly stated by the vendor.
The service and all content on the platform are provided "as is" and without any warranty, either express or implied.
10. Force Majeure
We shall not be liable for any failure or delay in performance of our services if the delay or failure is due to events beyond our reasonable control, including but not limited to natural disasters, acts of war, or transportation disruptions.
11. Changes to Terms
We reserve the right to modify or update these Terms at any time. When we make changes, we will post the updated Terms on our website and notify you accordingly. Your continued use of the platform after such changes constitutes your acceptance of the new Terms.
12. Termination
We may suspend or terminate your account if you violate these Terms or engage in fraudulent or illegal activities. In the event of termination, your access to our services will be revoked, and you will no longer be able to place orders or use the platform.
13. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of [Your Country/State], without regard to its conflict of law principles. Any disputes arising from these Terms will be resolved in the courts of [Your Jurisdiction].
## 14. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Happi Meal
Email: support@happimeal.com
Phone: 8984123666
Address: SIDDI VINAYAKA E-CATERING PRIVATE LIMITED
20-208/5TF, MURALI NAGAR, Autonagar, Vijayawada (Urban), Krishna- 520007, Andhra Pradesh